Hosting and Support

Consultative Hosting Services Server Support and Maintenance

Consultative Hosting Services

We don't just provide your servers, we are an extension of your IT team

We provide expert guidance, proactive architecture planning, and tailored infrastructure management. Organizations can offload complex infrastructure scaling, security, and optimization tasks of their Acumatica and other application servers and cloud environments to us.

As an extension of your IT team, you will have an advantage for:

  • Tailored Architecture. We analyze your server traffic, user and application demand and consider your budget to provide you with the most efficient design for your server environment.
  • Server Scaling. We plan your infrastructure, anticipate your growth and apply the necessary adjustments to provide you with the best recommendations for your server hosting.
  • Control and Security. We implement security based on widely adopted protocols and standards. In addition to these standards, your organization can also decide on the controls you want to be implemented on your cloud environments.

You will also have the benefit of:

  • Time and Cost Efficiency. Your IT team can focus on other important tasks in your organization while we manage your server environment and coordinate it with your IT administrator. Your server environment is configured with your budget in mind.
  • Active and Timely Support. Aside from your partner product support, you get access to timely server supports. This helps you avoid system downtime on crucial days of the week. Avoid loosing revenue due to system crashes.
  • Optimized Performance. We regularly review your setup for performance bottlenecks, configuration tweaks, system updates to ensure availability of your system.

Server Support and Maintenance

Prevent unwanted server outages by proactive planning and reactive troubleshooting

Server outages not only harm an organization's cloud environment but also harm its business and revenue outlook. In this age, organizations go digital to expand their reach and optimize their organizational workflows. Those requirements need reliable enterprise softwares like Acumatica ERP and all other microservices in the organization's cloud environment and server infrastructure.

Our team provides the combined proactive plan and reactive troubleshooting to ensure continuous server uptime and minimal server outages.

DCC-Digico provides customers with the following services:

  • Preventive Maintenance

    • Backup and Disaster Recovery. We safeguard our customer's data against hardware failure, internet threats and natural disasters with industry-standard data protection strategy.
    • System Monitoring. We monitor server resources to ensure that the organization's demands does not exceed resource limits to deliver optimal performance. We analyze historical server records to keep the system safe from hacking attempts or hardware failures.
    • Patching and Updates. We keep the server updated with the latest security patches and operating system updates once these are made available to the public. We deliver the patches and updates on schedule that will have the least business impact in your organization.
    • Access Control and Security Management. We protect the organization's server by controlling who can access them and through what means they can access it. We also utilize security softwares like antiviurs and firewalls to safeguard organization's servers.

  • IT Support

    • Server Connectivity Issue. We make sure organization's application and domain servers are properly configured. Thus, avoiding DNS failures, routing problems, system bottlenecks and misconfigured applications that can cause connection issues.
    • Unresponsive or Slow Cloud Applications. We investigate and help resolve unresponsive applications. Our team assists in optimizing system applications and customizations to ensure optimal server performance.